FAQ-eWeLink

Troubleshooting

I fail to log in my account, it prompts “wrong username or password”.
1. Please check the input method, and make sure it's English. If the input method is in other language, then the account and password may not be recogn...
Tue, 20 Nov, 2018 at 4:58 PM
How many timers do Sonoff product support?
At present, Sonoff device supports at most 8 timers, and we plan to increase the timers to 16.
Tue, 20 Nov, 2018 at 5:00 PM
When I adding the device, it says network problem.
Please make sure 1) the devices are connected to the 2.4G wifi If you are using dual-band (2.4G+5G) router, please disable the 5G network. 2) the WiFi c...
Tue, 20 Nov, 2018 at 5:17 PM
I can’t add the device to my account, why?
Please make sure 1. the eWeLink app is authorized as a trusted app and have full access to work properly 2.the cellphone is connected to a stable 2.4G...
Tue, 20 Nov, 2018 at 5:18 PM