FAQ-eWeLink

Troubleshooting

Why I can't receive push notification and how to fix this?
If you can not receive push notification, please follow the steps to receive operation notification.   1.Check if your cellphone is in power-saving mode....
Tue, 16 Oct, 2018 at 6:23 PM
Auto turn on/off
If your device turns on or off by itself, kindly check if your device is in any of the situations below.  1. Please check if you have shared the device wit...
Fri, 23 Nov, 2018 at 2:30 PM
Network unavailable
When the error message "Network unavailable" occurs, please check if you are in any of the following situations. Please check your phone setting...
Wed, 17 Oct, 2018 at 9:39 AM
Device sharing failed
If you can not share devices with another account, please check if  you bring eWeLink app to front and login your network or the other user’s network is ...
Mon, 29 Oct, 2018 at 7:29 PM
Device Offline Troubleshooting
1. My device is offline Please refer to this post. 2. Why some of my devices are online, while some are offline? Are they connecting to different serve...
Mon, 5 Nov, 2018 at 5:05 PM
How many devices can the app support?
Generally speaking, there is no limitation on the number of devices connected with your mobile app. However, connecting too many devices may cause unstable ...
Tue, 20 Nov, 2018 at 4:48 PM
Can you make the timer min unit to second so that I can activate my device for a few seconds?
Sorry this is not supported at the moment, while this is included in our future plan. The progress will be shared on the social network.
Tue, 20 Nov, 2018 at 4:50 PM
Can we group the switches?
Sorry but eWeLink app doesn't support this feature of grouping the switches at the moment.
Tue, 20 Nov, 2018 at 4:51 PM
Can the app be used on PC?
Sorry but the app can only be used on iOS/Android smartphone and tablet. Currently, we don't plan to make a PC version.
Tue, 20 Nov, 2018 at 4:52 PM
Is it possible to run two Android phones?
One eWeLink account can't be logged in simultaneously on two cellphone. However, you can register with more than one account, log in one account in one...
Tue, 20 Nov, 2018 at 4:56 PM