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Expected service level for responding to support problem on airspy?

What is the expected response time for an initial response to a ticket? Been almost 7 days since it was opened and it is still in the "Being Processed" stage.


Thanks


mark


1 person has this question

Hello Mark,


Did you get a response in the end? I am in the same situation. Ticket opened 8 days ago and so far no response at all.


Thanks,

Matthias

Not directly. I remember finding an email address at the USA affiliate and got it sorted out there. 


Mark

That is disappointing. I don't believe there is a Belgian affiliate and I received the wrong product (RF remote with 27A battery instead of the advertised CR3032 battery). I ordered explicitly from their official site to avoid that.


Thanks for answering! I hope they respond at some point ....


Matthias

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