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Sonoff Switch "Network Unavilable" Problem

Hi


I have 2 Sonoff Switch


a). Sonoff Th16 (Purcchased it from Amazon UK)

b). Sonoff Simple  (Got it from Ali Express)


I have issues that in EWelink it often says "Network Unavailable" And after few minutes it start work, Some time it says offline.


All is happening automatically and kept repeating whole day.


Internet is Stable and no issues in it.


Not sure whats issue?


is there any current maintenance or Repair work going on in 


cn-disp.coolkit.cc

Eu-disp.coolkit.cc

US-disp.coolkit.cc


Can you please check is it common for all users from last 1 week.


Regards


2 people have this problem

Same here, opened a ticket but no reply/rectification for last week or so

This happened to me as well. What I have find out is that the WiFi router is too far away, so what I did was to get the WiFi closer to the Sonoff unit.

hi,

same problem for me from italy...


solution?

Still waiting for reply from Support, As one solution i tried is if you click in right "..." and click Enable LAN it some time gives a push to work for some time.



Not able to connect device and server. Some time connect but most of the time keep on blinking. Dont understand that is that temporary issue or not. Can anyone advise?

This is their server/backend problem which they have not rectified and they are not responding to tickets too. I request all to open complain tickets and post on their Facebook page and Twitter.

As for "Enable LAN" thing, it sure works, though erratically BUT the problem is that it is just to turn off/on and doesn't work for automation or remote control like IFTTT etc


I am also facing similar problems. Very frequently, the EWeLink says "Network unavailable". My all other gadgets are working fine.


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