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20th Jan 2018 sonoff devices are not responding with amazon alexa. Please help;

As per the subjtect. 

It is 20th jan and my 24 sonoff device swiches are not working with amazon alexa. They are responding to the app of ewelink but not amazon alexa. 


5 people have this problem

Mike, I’m using the small in line switches, I can get them to work with Echo and Google Home but my gripe is the stability, twice in the 3/4 months I’ve had them, both echo and Google have lost connection, the app was upgraded and the last time they failed there was a message on the app that the servers were down and would be off for one hour....well it was more than that, For me the app also changed the device types in ITTT app which was a good backup for device commands but the app won’t let ITTT recognise the devices, it only recognises switches.
Graham, Mike here - the amazon device (Echo) works fine with the Sonoffs which use humidity and temperature probes (TH16s) but the older (my switches) which will not automatically upgrade their software will not work properly. You have to switch them on with the phone but alexa will switch them off. The TH16s have a newer software the older switches were probably before Amazon Echos had been invented.

 

Tom , Mike here - the amazon device (Echo) works fine with the Sonoffs which use humidity and temperature probes (TH16s) but the older (my switches) which will not automatically upgrade their software will not work properly. You have to switch them on with the phone but alexa will switch them off. The TH16s have a newer software the older switches were probably before Amazon Echos had been invented. 

 

Yes, I’m giving up on these devices, I had more problems when the servers went down last week can’t put up with their unreliability, I can’t even get them to work with ITTT since they updated the app, ITTT doesn’t even recognise them. Shame because when they work they are decent enough.

Fixed my issue - put my sonoff's in the bin - they are just not worth the hassle and unreliability. Bought some smart plugs which are ace.

 Yes it turns off with Amazon Echo but will not turn on (This is the switch) The temperature/humidity type of sonoff with the ready installed new software works fine. Big problems with the upgrading which stops at 90% for 5 minutes and then says it has failed 

Alexa skill can not found sonoff B1??
In the UK and my devices stopped working, after much trial and error I found that the password for my router in EWeLink had an extra letter added to it therefore the devices couldn’t connect. I’m pretty sure it wasn’t my fault although I had been working with other lights.
Not working via ewelink app. Timers setup for device work. Not if using ifttt as network required. Did get message last night saying server upgrade try in 2 hours. It's been over 20. Need to look how hard it is to reflash these and use own server setup. This sucks using spinoff cloud.

Same deal again on 20th Feb - how weird. These sonoff devices suck!!

The network abnormal message keeps happening to me as well so Its not your network.


This afternoon my lights worked with alexa but there was a big delay of about 30 seconds before it activated. Alexa said it was not responding then it did function after a short while later.


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I am having similar problems, Google Assistant keeps losing control I have deleted the Sonos devices and re- paired them a few times, they work ok with the EWeLink app but now when I try to pair the app with Google Home I get a message saying “Network Abnormal try again later” Is this my network or EWeLink?

This must be a server overload problem. Right now, alexa replies that the "server is not responding" but some 30 seconds later the command does get executed. They have promised a capacity upgrade for mid January and we're past that. 


Just how big is this company? 



They have a facebook page too post you situation there too
I can't believe this is happening how hard is it to keep a server running good when you are a such a big company
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