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Sonoff S20 device off line iPhone bt hub

Having just installed this I can not get it to work. All I get is device offline screen, but the phone is connected to the plug fine. Are there any setting I need to change on my router? It’s all just as it was and I’ve ever had any issue with any other product I’ve connected to it. The green light on the plug flashes once every second or so. I have followed every piece of information found on the web. Help!
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Sorry not offering and solution, I had exactly the same issue and wondered if you'd managed to find a fix?

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