I added a new switch to my eWeLink app and went to Google home to relink so that the switch was visible. The link appeared to work and the devices, including the new switch appeared in the list, however, when I attempt to turn the switch on or off from Google Home, I get a response "Sorry there was an error and I am unable to control your home device"
It can be down but it should show a page telling that to avoid us retry again and again
I am in France. Where are you from Graeme ? the server may not be the same ?
I am in the UK. My system was not working last night but this morning it is working again. When I tried to turn lights on or off using Google Home, I got "I am unable to control your device". I was able to switch the lights from the eWelink app though. Over the weekend control from Google was mainly not working in the evenings but seemed to be ok in the mornings.
I think all of Europe is using the same servers. These servers should have been upgraded by now from what we were told (due mid-January), so, unless that upgrade has been delayed, these issues must be from the new servers.
Yes. For me fortunately it works perfectly locally (control by ewelink with the phone connected by wifi network) but it almost never work if on the phone I close wifi and switch my data connection to 4G).
I know it is not an issue with the wifi router since I have seen it working once a few days ago.
Do you have the same symptom ?