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Sonoff 4CH pro offline after a while

My sonoff 4CH pro (240V) goes offline after a while. I did some troubleshooting myself, i work in the IT wireless and networking business but i can't get it fixed.


Firmware 2.0.1 (latest)


Pairing was succesfull. Device is online in the E-welink app. But for some reason after a couple of hours, or one day, it is showing offline. Tried multiple devices, all showing offline.


Cutting the power and put it back on, solves the issue, again for a couple of hours. Then offline again.


The led blinking is saying, it has connection but no connection to the router. That's seems to be correct.


I can ping the device over the Wifi. I have ubiquity wifi. The AP the device is on is not busy, almost no other wifi devices. I have other Always online devices which do not have problems at all.


- I tried already to disable the firewall at the router (switched from low to off). It did not help.

- Also tried reconnecting the Sonoff device at the wifi. After a while it is pingable again. Still showing offline.

- Changed DNS servers. All the servers in the troubleshooting guide are pingable from my network.



So i'm stuck right now. What can i do to make it work without going offline? Can i access the device with telnet or SSH, or get some kind of logging out of it?


I justed paired the device again, now on my internet provider router. It is paired again. Lets see what happens in a couple of days.

Connection seems to be ok and stable now. So there seems to be something wrong with my ubiquity wifi or network switch allthough i disabled all firewalling completely.


I wil investigate the ubiquity asap. If i find something interesting i will post it on this forum.

Hi did you ever get this resolved? I have the exact same problem with 4ch pro and Unifi AC lite APs. Device connects ok then few hours later just goes offline. Power cycle fixes for a while then dies again. Having device right next to my AP helps but is far from ideal.
Still no Solution. Updated the WiFi a couple off times but no effect. I did not have time to investigate. I have bought a power plug model also (Sonoff s20) This is running a lot better. It does disconnected sometimes but it recoveres itselfs. So don’t have to disconnect.
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