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Sonoff Dimming LED Not Working

Hi!

I installed the Dimmable LED strip / control box today.

I have wired up and paired the control box, however the LEDs are not lighting. I have tried all of the strips and then all behave in the same way. No light at all, and then a very faint light on the LEDs closest to the wiring if I touch the back strip / magnetic screw. Almost like I'm earthing it... The cold / warm light combination does work, albeit when the lights are showing very dimmly.


Any help much appreciated. It appears that the control box is not outputting enough power to the LEDs, but is obviously getting enough to turn on, pair, accept control from app / Alexa.


Thanks,


Tim

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