We are looking to include NEXTION NX4024T032 in a product and just wanted to ask about where in the product life cycle is the part?
How long are you planning to support it? Another 2 years? 5? 10?
Honestly, we don't have any plans to give it up ...
In the contrary, we follow a strict LTA policy, especially for commercial customers ...
But I also must state, nobody can give a real guarantee for the tomorrow ... companies who offer a lifetime warranty are not realy seriouse. Or maybe their life is very short ... :-)
But we all at Itead try our best, that this product is available as long as we have customers for. LTA and LTS is one of the bases of our business. We are not really interested in a short time money, a long term strategy is a much more seriouse one ...
Thank you for the response. Just some other questions:
- What do you device as a commercial customer? Is there a specific volume that we would need to order periodically to be a commercial customer?
- How long has this product been in production?