Hi Support Teams
I buy Sonoff products to sell in Viet Nam about 5 months ago
This time, I bought 30 pcs. I try to setup it but all is always offline. I try in iOS or android and different account, it still offline . I setup sonoff successfully many times before. I thinks error in hardware, service or sortware. I sent feedback in eWelink with email email@example.com.
Can you help me ?
Yes, I have this problem. How can I resolve?
Sonoff FAQs, look for section Device offline - follow link.
THE SOLUTION IS:
Substitude IP address of eu-disp.coolkit.cc to 18.104.22.168
Right now for some reason current eu-disp.coolkit.cc IP doesn't accept connection to 8081 port, but the old one - does. You can check it by:
telnet 22.214.171.124 8081
telnet 126.96.36.199 8081
Here is an example how to make a substitution in Mikrotik router:
Get to "IP > DNS" menu
Click on "Static"
Click on "+" (add static DNS entry)
Regexp: <leave empty>
TTL: <leave by default [1d 00:00:00]>
Click on "OK"
Close the DNS Static subwindow
Click on "Apply"
Profit! Now your POW is online!
The same here. Work only one day. Then offline 3 days in a row. Very bad.
after a few months of perfect functioning this morning all of my devices are now switched off offline-I reset all the routers, devices but nothing to do continue to stay offline. what should I do?
I think they upgrading their servers. You can only wait until is done.
Ah ok thanks
even the app does not allow me more to enter certainly will be ther update i hope only with the end off the Chinese year we hope they are not closed.....
The problem with this app is that when server is down the app is not working properly. Until they add a LAN support we will all have similar problems when server is down. Even with the upgraded server.
so you have all devices in off lines? and the app not work?
i live in italy....
Yes, I'm from Croatia and everything has been ok until today. Now is everything down. I hope they will resolve it until tomorrow...