Is the EWelink server down? I can't control any of my devices anymore.
When press the on/off button nothing happen, except I feel the vibrate, nut no action and no change on screen. It does NOT say network not available.
Mine all worked again a few hours later, so it must have been their server that was down for some time.
The devices are great, but if you lose internet connection, or their servers are down you are stranded and can't control your devices, one of my devices is a garage door opener, not very useful if their server is down or my internet is down.
I believe operation fails may indicate that their servers are not responding. Off Line could indicate that your devices are not connected to your routers? Not sure and I couldn't find any documentation explaining any of this. Perhaps they have different servers around the world, and some of them are still down?
You should submit another support ticket, this time include your location, and how many of your devices are not responding. They responded to my ticket within a few hours, by asking my location and how many devices I had. But by that time all my devices were working again. This really is not great when these devices do no work, as we have become too dependent on them for daily life.