I have received my Nextion from the Indiegogo campaign but it has a small chip in the glass. It was very well packaged so the damage was not caused during postage.
I sent a message via the Indiegogo page but have received no reply.
I have created a Support Ticket but it has not been responded too.
Can someone (anyone) please let me know what I need to do to get this resolved.
If I get no response within 24 hours I will have no option but to lodge a claim via Paypal.
We will arrange shipping a replacement for you.
Miss Once will contact you and confirm shipping information by email today.
Once Zhao has received your ticket reply and your address. A new one will be shipped to you today.
This is an automatically generated Delivery Status Notification. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. Delivery to the following recipients has been delayed. <email@example.com> The reason for the problem: 4.1.2 - Bad destination host 'Multiple DNS queries were attempted and failed: DNS Soft Error looking up mxbiz1.qq.com (AAAA) while asking recursive_nameserver1.parent. Error was: unable to reach nameserver on any valid IP'
You'd better send photoes with your ticket,and @ITEAD sales will contact you.
Hi,@Shane Johnson. Maybe there are some problems.You can check your ticket#19783 and view the reply.
Hi,@Matej. With product problem,you can add a new ticket,we will contact you by email.
The following message to <firstname.lastname@example.org> was undeliverable. The reason for the problem: 5.4.7 - Delivery expired (message too old) 'Multiple DNS queries were attempted and failed: DNS Soft Error looking up mxbiz1.qq.com (AAAA) while asking recursive_nameserver1.parent. Error was: unable to reach nameserver on any valid IP'
In any case, the address you quoted is correct.
Sorry, just come back from vacation yesterday.
Lots of things piled up. I closed the ticket and reply here.
Please take a picture to show us what happened.