I have received my Nextion from the Indiegogo campaign but it has a small chip in the glass. It was very well packaged so the damage was not caused during postage.
I sent a message via the Indiegogo page but have received no reply.
I have created a Support Ticket but it has not been responded too.
Can someone (anyone) please let me know what I need to do to get this resolved.
If I get no response within 24 hours I will have no option but to lodge a claim via Paypal.
You'd better send photoes with your ticket,and @ITEAD sales will contact you.
Sorry, just come back from vacation yesterday.
Lots of things piled up. I closed the ticket and reply here.
Please take a picture to show us what happened.
2. Closer picture - it looks like something sharp has been dropped on the screen
3. With the protective plastic removed
This damage occurred before it was wrapped and placed in the cardboard box.
We will arrange shipping a replacement for you.
Miss Once will contact you and confirm shipping information by email today.
The following message to <email@example.com> was undeliverable. The reason for the problem: 5.4.7 - Delivery expired (message too old) 'Multiple DNS queries were attempted and failed: DNS Soft Error looking up mxbiz1.qq.com (AAAA) while asking recursive_nameserver1.parent. Error was: unable to reach nameserver on any valid IP'
In any case, the address you quoted is correct.
This is an automatically generated Delivery Status Notification. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. Delivery to the following recipients has been delayed. <firstname.lastname@example.org> The reason for the problem: 4.1.2 - Bad destination host 'Multiple DNS queries were attempted and failed: DNS Soft Error looking up mxbiz1.qq.com (AAAA) while asking recursive_nameserver1.parent. Error was: unable to reach nameserver on any valid IP'
Hi,@Shane Johnson. Maybe there are some problems.You can check your ticket#19783 and view the reply.
Once Zhao has received your ticket reply and your address. A new one will be shipped to you today.
Hi,@Matej. With product problem,you can add a new ticket,we will contact you by email.